Susan is Chief Experience Officer and a partner at Alley. She joined in 2014 to integrate a full suite of design services into Alley’s existing development practice. Today, Susan promotes the expansion of Alley’s product strategy services. As such, on any given day, Alley team members can be found analyzing user behavior with analytics, conducting qualitative user research, identifying the most valuable features for a product’s release, or recommending improvements to the publishing workflow within a CMS.
Susan has conducted user research, usability testing, and crafted information architecture for large-scale, multi-faceted organizations such as KFF, The National Center for Science and Engineering Statistics, The Brookings Institution, Colorado Public Radio, and Bassmaster.
Susan holds a master’s degree in communications from Johns Hopkins University. She is currently based in Ottawa, Canada.